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The company is a leading enterprise-level company, which is looking for a technically capable Network Operations Centre Lead/Engineer to manage the NOC team. Responsibilities Manage a 24x7 Network Operations Centre (NOC), including recruitment, onboarding, coaching, and performance management of NOC engineers. Establish the NOC operating model, including shift structures, incident management processes, escalation procedures, operational runbooks, and service governance standards. Manage daily NOC operations to ensure network availability, service performance, operational resilience, and compliance with agreed SLAs. Act as the direct manager of the NOC team, fostering a culture of accountability, customer focus, continuous improvement, and operational excellence. Serve as the senior technical escalation point (L3) for complex network, security, and infrastructure incidents. Lead major incident management, root cause analysis (RCA), problem management, and service improvement initiatives. Drive proactive monitoring, event management, capacity planning, and operational reporting. Collaborate closely with Network Engineering, Cloud, Security, and Project teams to ensure smooth service transitions and operational readiness. Implement automation and process improvements to enhance operational efficiency and reduce risks. Provide regular service performance, incident, and operational updates to management and stakeholders. Requirements Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related discipline. Candidates with experience in financial institutions, banking, insurance, capital markets, government bodies, public sector organisations, telecommunications providers, healthcare, or other mission-critical environments will be highly regarded. Minimum 10 years of experience in Network Operations, Infrastructure Operations, or NOC environments. Minimum 3 years of proven people management experience, including building, leading, and developing technical operations teams. Demonstrated experience establishing, transforming, or scaling a 24x7 NOC or operational support function. Strong hands-on technical expertise in: Enterprise Routing & Switching (BGP, OSPF, MPLS) SD-WAN and WAN technologies LAN/WAN infrastructure VPN and remote connectivity solutions Network Security and Firewalls Wireless Networking Data Centre and Cloud Connectivity Proven capability to perform advanced L3 troubleshooting and lead the resolution of critical network incidents. Experience with network monitoring and observability platforms such as SolarWinds, PRTG, Zabbix, LogicMonitor, Datadog, ThousandEyes, or similar solutions. Knowledge of Azure and/or AWS networking services and hybrid cloud environments. Experience with automation and scripting (e.g., Python, PowerShell, APIs) is an advantage. Strong stakeholder management, communication, decision-making, and incident leadership skills. Excellent commands in both English and Chinese. Preferred Certifications Cisco CCNP Enterprise Cisco CCIE Enterprise Infrastructure ITIL Foundation ITIL Managing Professional