Community Experience Manager @ Pickle Padel Movement

About the role As the Community Experience Manager, you will be responsible for creating an exceptional member journey from the moment someone walks into our facility. You will oversee daily community engagement, organise events and leagues, build strong relationships with members, and work closely with the operations and coaching teams to deliver a seamless experience. Key responsibilities Build meaningful relationships with members and visitors Welcome new members and ensure a smooth onboarding experience Foster a warm, inclusive, and engaging club culture Gather member feedback and recommend improvements Resolve customer concerns professionally and promptly Plan and execute weekly community events, social sessions, leagues, tournaments, and member activities Coordinate event logistics with coaches and operations Ensure events run smoothly and deliver an excellent participant experience Develop new initiatives that increase member participation and retention Monitor customer satisfaction and continuously improve service quality Respond to emails & enquiries over whatsapp About you Minimum 2 years of relevant working experience in customer experience, hospitality, events, community management, sports, lifestyle, or a related industry Excellent interpersonal and communication skills Strong organisational and multitasking abilities Ability to work independently while collaborating effectively with a team Comfortable working evenings and weekends when required for events Positive, energetic, and service-oriented personality Proficient in Microsoft Office and Google Workspace Experience managing memberships or customer communities (preferred) Experience organising sports events or social events (preferred) Familiarity with racket sports such as pickleball, padel, tennis, badminton, or squash (preferred)