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Responsibilities Manage Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, Entra ID, licences and user access. Maintain networks, firewalls, VPNs, Wi-Fi, endpoints, servers, backups and IT equipment. Lead email, Microsoft 365 and data migration projects, including planning, testing and cutover. Implement cybersecurity controls such as MFA, endpoint protection, Conditional Access and backup recovery. Provide advanced onsite and remote technical support. Manage external IT vendors, quotations, project timelines and deliverables. Maintain IT asset records, system documentation, policies and procedures. Support disaster recovery, business continuity and IT compliance requirements. Requirements Degree or higher diploma in IT, Computer Science or a related discipline. At least 7 years of hands-on IT experience. Strong Microsoft 365 administration and migration experience. Good knowledge of Windows Server, Active Directory, networks, firewalls, VPNs and cybersecurity. Able to independently troubleshoot complex technical issues and manage IT projects. Strong ownership, communication and vendor-management skills. Good command of English, Cantonese and Mandarin. Willing to provide occasional out-of-hours support. Preferred Experience with Microsoft Intune, Defender, PowerShell or Conditional Access. Experience in biotechnology, pharmaceutical, healthcare or other regulated industries. Relevant Microsoft, Cisco, ITIL or cybersecurity certifications.