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[Banking Call Centre] Customer Service Officer / Assistant Manager

Recruit Express · Kwun Tong, Kwun Tong District

📅 05/08/2026
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Kowloon | Mon-Fri, 9:00am-6:00pm HKD $23,000-$33,000/month + Performance Bonus (based on experience) Responsibilities Handle inbound enquiries on life insurance products and policies Provide customer service support via phone Assist with policy servicing and administrative requests Maintain excellent service standards Coordinate with internal teams to resolve customer issues Requirements 3+ years' customer service experience in a bank/Life Insurance Call/Contact Centre Experience handling inbound enquiries within an insurance company Valid IIQE Papers 1 & 3 Strong communication and customer service skills Fluent Cantonese required; English and Mandarin are advantages More experienced candidates may be considered for Assistant Manager level Benefits 5-day work week No shift duty Weekends & Public Holidays off 15 days Annual Leave Medical Coverage (Employee, Spouse & Children) Performance Bonus
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For people searching Customer Service

14,070 customer service jobs are open right now

Here's where they are and how to stand out in your applications.

14.070Jobs
3.674IN
80%EN

The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.

FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.

Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.

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