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Roles & Responsibilities · Manage unsecured and secured accounts in the system to prevent control flow through of accounts and to achieve targeted recovery on delinquent customers. · Liaise and contact debtors for follow-up on outstanding as well as encourage timely payments/settlement · Ensure that collection actions taken are within corporate guidelines, and collection policies. · Handle and manage debtors’ objections / complaints / issues within a timeframe and provide appropriate solutions when necessary. · Provide recommendations or feedback from debtors for improvement where applicable. · Work closely/develop working relationships with other functional teams such as Sales team, Account Receivable and any other division/team, in order to achieve tasked objectives. · Develop and implement process improvements on operational collections efforts via automation. · Assis in any ad-hoc tasks as and when assigned by VP, Risk & Group Chief Risk Officer. Requirements · Bachelor or Master's Degree in Accounting, Finance, Business Administration, Economics or any related field. · At Least 3-5 years of experiences in Credit Collection. · Acquired an excellent understanding of the business, ideally with an in-depth knowledge of Customer Service Operation / Billing. · Ability to handle multiple priorities and meet deadlines. · Good ability to communicate (both written and verbal) in English. · Self-motivated, Pro-active, result oriented and analytical. · Good interpersonal and communication skills. · Able to communicate & conduct presentation at all levels of management.