Service Advisor (Fleet Maintenance) - BTS area (ID: 709073)

Job Descriptions: Manage and process work orders received from the Call Center following customer booking confirmations and workshop appointments. Review and confirm maintenance and repair requirements based on service schedules and customer-reported issues (Voice of Customer). Ensure approved rebates, discounts, and cost-saving initiatives are accurately reflected in workshop quotations and invoices. Review and approve repair and maintenance costs in accordance with service schedules and customer requirements. Monitor and follow up with workshops to ensure timely completion of SMR (Service, Maintenance, and Repair) activities. Utilize AMT-designated systems and applications to manage daily operations and ensure accurate transaction records. Coordinate with internal stakeholders, workshops, and external service providers to ensure efficient execution of SMR operations. Support customer satisfaction by ensuring all maintenance and repair services meet quality standards, service requirements, and agreed turnaround times. Requirements: Bachelor’s degree in any field 2-5 years of experience in automotive aftersales, fleet management, workshop operations, vehicle maintenance, or service operations Background in leasing, or automotive industry Good understanding of vehicle servicing, maintenance schedules, repair processes, and workshop operations Experience coordinating with workshops, vendors, service providers, and internal stakeholders Ability to review and validate service quotations, repair estimates, and invoices Knowledge of cost control, rebate management, and maintenance expense monitoring Familiarity with fleet management systems, workshop management systems, or ERP applications Ability to work under pressure and manage multiple tasks while meeting service deadlines Must hold a valid driving license and be capable of driving a motor vehicle for business and operational purposes