L1 Technical Support Executive

We are looking for a responsible and technically curious individual to join our team as an L1 Technical Support Executive. You will assist Mandarin-speaking and English-speaking customers with cloud servers, account enquiries, connectivity issues, and basic technical troubleshooting. Most customer communication for this position is conducted in Mandarin through written support channels, so strong Mandarin reading, writing, and Chinese typing skills are essential. Previous server support experience is not required. We will provide onboarding, practical guidance, internal documentation, and assistance from senior team members. However, this is a technology-focused position where continuous learning is important. You will be expected to research unfamiliar issues, study the provided materials, practise independently, and gradually build your own troubleshooting skills. Applicants should be comfortable learning beyond formal training instead of waiting for step-by-step instructions for every situation. Who This Role Is Suitable For This position may suit you if you: Enjoy solving computer and internet-related problems Communicate patiently and professionally Are comfortable assisting customers mainly through text-based channels Can learn independently using documentation, online resources, and practical testing Prefer a structured Monday-to-Friday working schedule Want to build a career in technical support, cloud hosting, networking, or system administration Are willing to ask questions when necessary and take responsibility for finding answers No prior cloud-server experience is required, but genuine interest in technology and consistent self-learning are essential. Training and Development During onboarding, you will receive: An introduction to our cloud platform and support procedures Guidance on common Linux, Windows, networking, firewall, and server-access issues Internal troubleshooting guides and response templates Supervision and feedback from experienced technical staff Clear escalation procedures for issues beyond the L1 support scope Training provides the foundation, but your progress will depend on your willingness to practise, research, and learn independently. Workplace Environment Professional, respectful, and collaborative working environment Clear responsibilities and escalation channels Primarily office-based and computer-based work Regular working hours from Monday to Friday, 9:00 AM to 6:00 PM Office located in KL Eco City, next to Abdullah Hukum LRT and KTM stations Direct connection to Mid Valley Equal opportunities for learning, recognition, and career advancement Career Development This is not intended to be a general customer-service or administrative position. The successful applicant will have opportunities to develop practical skills in: Cloud server operations Linux and Windows troubleshooting Internet networking Firewall and connectivity diagnosis Abuse and security incident handling Customer communication and technical documentation Employees who demonstrate strong technical ability, initiative, reliability, and communication skills may progress into senior support, system administration, network operations, or other specialised responsibilities.