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Key Responsibilities End-User Support Provide Level 1, Level 2 technical support for desktops, laptops, printers, peripherals, and common software issues. Assist users with Windows, Microsoft Office 365, email, POS, and basic network connectivity problems. Troubleshoot and resolve routine IT issues or escalate complex incidents to senior IT staff. Deliver friendly and professional technical support to end users. Incident & Service Request Management Log, update, and track incidents and service requests through the IT ticketing system. Prioritize tasks according to Service Level Agreements (SLAs). Follow up with users to ensure issues are resolved satisfactorily. Hardware & Software Support Install, configure, and maintain desktops, laptops, printers, and peripheral devices. Perform operating system installation, software setup, updates, and basic troubleshooting. Support hardware replacement, equipment setup, and inventory management. Maintain accurate IT asset records. Office & Retail IT Support Provide on-site IT support for office users and retail stores. Assist in supporting Point-of-Sale (POS) systems, workstations, and store devices. Help prepare IT equipment for new employees, store openings, relocations, or office moves. Documentation & Administration Maintain documentation for IT procedures and common troubleshooting steps. Update asset inventories and service records. Follow company IT policies, security guidelines, and standard operating procedures. Project Support Assist with IT projects such as hardware deployment, Windows upgrades, software installations, and office relocations. Support testing and deployment activities under the guidance of senior IT team members. Perform other IT support tasks as assigned. Qualifications Diploma, Higher Diploma, or Bachelor's degree in Information Technology, Computer Science, or a related field. 2-3 years of experience in IT Support, Helpdesk, Desktop Support, or relevant internship experience. Fresh graduates with strong technical knowledge are welcome to apply. Retail industry experience is an advantage but not required. Technical Skills Windows 10/11 Microsoft Office 365 Basic Active Directory knowledge Hardware troubleshooting (PCs, laptops, printers) Software installation and configuration Basic networking (TCP/IP, DNS, DHCP, LAN/Wi-Fi) IT ticketing systems (preferred) Basic IT asset management Basic understanding of ITIL or IT Service Management concepts (preferred) Basic knowledge of POS systems is a plus Soft Skills Strong willingness to learn and develop technical skills. Good troubleshooting and problem-solving abilities. Customer service-oriented with a positive attitude. Good communication skills in Thai and basic English. Ability to work independently and as part of a team. Good time management and organizational skills. Eagerness to learn new technologies and adapt to changing environments. Preferred Qualifications Hands-on experience in IT Support or Helpdesk. Basic understanding of retail IT environments or POS systems. Experience with computer setup, hardware installation, or software deployment. Familiarity with Microsoft Windows and Office 365 administration. IT certifications such as CompTIA A+ , Google IT Support Professional Certificate , or Microsoft Fundamentals are an advantage.