Business Analyst (Banking, AI, CRM)

Our clients is now looking for potential candidate to join their team as Business Analyst and responsible for data analytics and Customer Relationship Management. Responsibilities: Define the end-to-end vision and roadmap for AI products aligned with the bank’s strategic objectives and customer/advisor needs Cross-Functional orchestrator between non-technical stakeholders (compliance, business, front-office leads) and technical teams (data scientists, AI engineers, UX designers) Develop and maintain Product Requirements Documents (PRDs), and support rapid prototype/PoC development to facilitate solution architecture design Establish and track KPIs (e.g., model accuracy, ROI) to continuously measure, evaluate, and scale successful AI prototypes into enterprise-wide deployments Highly sensitive to state of business and anticipating business problems and priorities Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment Collaborate with different teams to ensure the successful implementation of AI solutions with well-defined performance measurement Requirements: Bachelor Holder or above in Statistics, Mathematics, Computer Science, Engineering, Business or other related discipline At least 5 years post-qualification working experience and experience in product management, data analytics or technical roles, ideally within financial services, fintech, or data-intensive technology platforms Solid knowledge in AI model architectures (Large Language Models, NLP) and frameworks like RAG (Retrieval-Augmented Generation) and vector databases Solid knowledge and experience with machine learning/AI techniques and algorithms Solid experience with the collaboration tools (e.g., Jira, Confluence) and prototyping tools (e.g., Figma) How to Apply: To apply for this position, please simply click on the "APPLY'' If you have not been reached out to by our consultants, please consider your application has been unsuccessful. All applications will be treated in strict confidence and used for recruitment purposes only in accordance with PERSOL Hong Kong Limited's Privacy Notice. PERSOL Hong Kong Limited: Employment Agency Licence No. 80860