System Analyst for SAP IS-U Operations

We are looking for a Team Member (SAP IS-U Operations) who will be responsible for supporting the day to-day operation of SAP IS-U under Customer Service modules, ensuring system availability, resolving production issues, and coordinating with business users, vendors, and technical teams to maintain stable system operations. Responsibilities • Provide day-to-day operational support for SAP IS-U modules. • Monitor system performance and ensure business processes operate smoothly. • Investigate, troubleshoot, and resolve production incidents within the agreed SLA. • Perform root cause analysis for system issues and recommend corrective and preventive actions. • Coordinate with business users, vendors, and technical teams to resolve system defects and enhancement requests. • Support system enhancements, change requests (CR), and production deployments. • Perform impact analysis for system changes and verify implementation outcomes. • Prepare and maintain operational documentation, knowledge articles, and support procedures. • Participate in User Acceptance Testing (UAT) and post-implementation verification when required. • Ensure compliance with operational policies, security requirements, and governance standards. Requirements • Bachelor’s degree in information technology, Computer Science, Information Systems, or related discipline. • 1–8 years of experience in SAP IS-U support or SAP application support. • Knowledge of SAP IS-U modules and utility business processes is an advantage. • Strong analytical and problem-solving skills. • Good communication and stakeholder management skills. • Experience in incident management, problem management, and change management.