Admin & Invoicing ( Worker's Dormitory Administrator)

Job Description & Requirements Responsibilities 1. Administrative & Operations Management Manage resident check-in, check-out, and room assignments. Maintain up-to-date records of occupancy, bed availability, and resident information. Handle issuance of access cards, keys, and ensure proper documentation. Coordinate maintenance requests and follow up with technicians/contractors. Conduct routine inspections of dormitory rooms and common areas. Ensure compliance with MOM regulatory requirements for worker housing. Assist in enforcing dormitory rules, safety protocols, and hygiene standards. 2. Invoicing & Finance Administration Prepare monthly accommodation invoices for companies and tenants. Track payments, reconcile accounts, and follow up on outstanding invoices. Maintain organized financial records and support audit requirements. Work closely with the finance department to ensure accurate billing. Process deposits, refunds, and adjustments when necessary. 3. Resident Service & Support Serve as the primary contact point for residents’ enquiries and issues. Support new residents/workers with onboarding information and orientation. Assist in managing welfare programs, activities, and communication with employers. Handle complaints professionally and escalate matters when needed. Requirements Diploma or equivalent; relevant admin or facility operations experience preferred. Experience in dormitory management, facility management, or accommodation admin is an advantage. Strong organizational and multi-tasking skills. Proficient in Microsoft Office (Excel, Word) or property/dorm management systems. Ability to handle resident issues professionally with empathy and firmness. Work Conditions • May require shift work, weekend duty, or on-call support depending on dormitory operations. • Fast-paced environment with frequent interaction with workers and employers.