IT & Operation Support

Essential Duties and Responsibilities: 1. IT Support Provide first-level IT support for POS systems, printers, tablets, and internet connectivity Troubleshoot hardware and software issues efficiently Ensure all outlet systems are functioning during operating hours Perform routine system checks and preventive maintenance 2. Lark System Support Support daily usage of Lark (chat, groups, calendar, docs, workflows) Create and manage user accounts, groups, and permissions Assist staff in using Lark for communication and reporting Monitor issues reported via Lark and respond promptly 3. Operations Support Assist in IT setup for new outlets (POS, network, devices) Coordinate with vendors for system issues and maintenance Maintain IT documentation, SOPs, and troubleshooting guides Train outlet staff on basic IT systems and Lark usage Perform other duties assigned by the superior from time to time. Job Requirements Diploma / Certificate in IT, Computer Science, or related field Min 2 year experiences in IT support Knowledge of POS System Basic knowledge of hardware, software, and networking Familiar with collaboration tools such as Lark (preferred) Good communication skills and problem-solving mindset Willing to travel between outlets when required