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Job Descriptions As Front of House Manager, you will report to the Club General Manager and be responsible for leading the Customer Service team, ensuring smooth club operations, excellent member service, and the achievement of operational and revenue targets. Job Requirements Minimum 1 year of experience as an Operational Manager in the sports, fitness, or hospitality industry. Proven experience in membership retention and member engagement initiatives to improve member satisfaction and loyalty. Strong customer service orientation with a passion for delivering exceptional member experiences. Demonstrated ability to lead, coach, and develop a high-performing team. Proficient in Microsoft Office and other computer applications. Strong motivation and leadership skills to inspire and influence individuals and teams.