Assistant Store Manager 助理店舖經理

A Pandora Assistant Store Manager is a passionate brand ambassador who leads by example and supports the Store Manager in delivering exceptional store performance. They immerse themselves in the brand, culture, and customer experience while inspiring the team to achieve sales targets and operational excellence. If you dream of leading a team, driving business results, creating memorable customer experiences, and developing your retail career, then Pandora is the place for you! Responsibilities & Qualifications of a Pandora Assistant Store Manager Responsibilities Support the Store Manager in achieving sales targets and key performance indicators (KPIs) Monitor daily sales performance, analyse store data, and identify opportunities to improve results Provide on-floor coaching and guidance to team members to enhance customer engagement, conversion, and productivity Support daily store operations, including roster planning, reporting, stock take, inventory control, and cashier operations Ensure operational procedures, POS processes, and company standards are consistently followed Deliver an outstanding customer experience through personalized service, product knowledge, and brand storytelling Support CRM activities and client follow-up to drive customer loyalty and repeat business Execute and maintain visual merchandising standards in line with brand guidelines Support team supervision, onboarding, training, and development of store staff Act as the person-in-charge and maintain smooth store operations in the absence of the Store Manager Qualifications Minimum 3 years' retail experience, with supervisory experience in luxury, jewellery, fashion, or premium retail brands preferred Proven track record in achieving sales targets and driving store performance Strong leadership, coaching, and people development skills Excellent interpersonal and communication skills Customer-focused, proactive, and results-oriented mindset Strong operational and organisational skills with attention to detail Able to work in a fast-paced retail environment and adapt to changing business needs Good command of Cantonese, English, and Mandarin is an advantage 職責及職位要求： 職責 協助店舖經理達成銷售目標及各項KPI指標 跟進每日銷售表現及分析相關數據，提出改善方案並推動業績增長 於店舖前線指導及培育團隊，提升顧客服務水平及銷售技巧 協助店舖日常營運，包括排班、報表處理、盤點、庫存管理及收銀工作 確保POS系統操作、店舖流程及各項營運標準符合公司要求 提供優質顧客服務，運用產品知識及品牌故事與顧客建立連繫 支援CRM及顧客跟進工作，提高顧客忠誠度及回購率 執行及維持店內視覺陳列標準，確保符合品牌形象及指引 協助團隊管理、員工培訓及新同事入職指導 於店舖經理不在店期間負責維持店舖日常運作 職位要求 具3年或以上零售工作經驗，具珠寶、時尚、奢侈品或高端零售品牌管理經驗者優先考慮 具良好銷售表現及帶領團隊達成業績目標的經驗 具備領導能力、團隊管理及員工培訓技巧 良好溝通及人際關係技巧 積極主動、以客為本及具結果導向思維 具良好的組織能力及營運管理技巧，注重細節 能適應快速節奏的零售工作環境 能操流利廣東話，懂英語及普通話者優先考慮 If you are a passionate team player with a can-do attitude, you will thrive-in our fast-paced, energetic, and inclusive environment. We Dare you to Care , to Dream with us, and Deliver what matters! Due to the high volume of applications, only shortlisted candidates will be notified. If you are not contacted by us within 6 weeks, please consider your application unsuccessful. All data collected would be used for recruitment purpose only.