Senior SAP AMS Consultant (MM/SD)

We are seeking a Senior SAP AMS Consultant with strong functional expertise in SAP Sales & Distribution (SD) and Materials Management (MM) to support regional Application Management Services (AMS) operations. The successful candidate will manage incidents , service requests , change requests (CRs) , root cause analysis (RCA) , and continuous improvement initiatives across multiple AMS clients in various industries. The ideal candidate possesses solid SAP AMS support experience , strong analytical and troubleshooting skills , and the ability to engage directly with customers in a fast-paced regional support environment . Key Responsibilities AMS Support & Ticket Management Provide Level 2 (L2) and Level 3 (L3) functional support for SAP SD and SAP MM modules. Investigate, troubleshoot, and resolve incidents within agreed SLA timelines. Conduct impact analysis , root cause analysis (RCA) , and recommend appropriate solutions or workarounds. Perform configuration changes , system enhancements , and other support-related activities within the AMS scope. Collaborate with ABAP , BASIS , Integration , and other functional teams to resolve complex issues. Customer & Stakeholder Management Communicate effectively with customers on issue status , solution proposals , risks , and delivery timelines . Support effort estimation and provide functional input for change requests (CRs) and enhancement activities. Deliver professional support to ensure high customer satisfaction and timely issue resolution. Incident, Service Request & Change Management Manage incidents , service requests , problem management , and change management activities in accordance with AMS processes. Identify recurring issues and recommend system or process improvements . Escalate critical issues appropriately and coordinate resolution with relevant stakeholders. Maintain complete and accurate documentation of all support activities and resolutions. Documentation & Knowledge Management Prepare and maintain functional specifications , test evidence , RCA reports , and knowledge base articles . Contribute to AMS process improvements and operational standardization initiatives. Support Knowledge Transfer (KT) sessions and share functional expertise with internal AMS teams. Continuous Improvement Proactively identify opportunities to improve support quality , operational efficiency , and overall system performance. Recommend system enhancements , process optimizations , and small change requests (CRs) that add value to customers. Support testing , validation , and user acceptance activities for system enhancements and changes. Qualifications & Experience Bachelor's Degree in Information Technology , Business , Computer Science , or a related discipline. 5–8 years of SAP functional experience with strong hands-on expertise in both SAP SD and SAP MM . Minimum 3 years of AMS/Application Support experience within a managed services environment . Strong understanding of end-to-end Order-to-Cash (O2C) and Procure-to-Pay (P2P) business processes. Experience in SAP ECC and/or SAP S/4HANA support environments. Knowledge of SAP integration with FI , WM , EWM , PP , or external systems. Ability to analyse business requirements and translate them into effective SAP functional solutions. Experience using ITSM tools such as ServiceNow , SAP Solution Manager (SolMan) , Jira , or equivalent platforms. Good understanding of ITIL principles and AMS governance practices is an advantage. Strong problem-solving , communication , and stakeholder management skills. Ability to manage multiple support tickets and priorities across regional or multi-country AMS environments. Experience working effectively with cross-functional and technical teams. SAP SD and/or SAP MM Certification is an added advantage. Preferred Experience Experience supporting Make-to-Order (MTO) business processes. Exposure to Variant Configuration . Experience within retail or multi-channel operations environments. Fluent in written and spoken English .