Executive - Inbound (Credit Management Group)

For Inbound Support: Attend incoming calls and emails, responding to customers courteously and professionally. Provide timely reminders and support to customers on payments and account-related matters. Drive First Call Resolution (FCR) and address customer queries effectively. Collaborate across departments to resolve customer concerns. Maintain composure and a positive attitude, even in challenging situations. Job Requirement: Diploma or Degree in any field. Fresh Graduate with relevant experience encourage to apply. 1–3 years of working experience in collection, customer service, call center, or complaint handling environment. Strong communication skills in Bahasa Malaysia and English (both written and verbal). Customer-oriented with a positive attitude, patience, and professionalism. Able to handle high call volumes and resolve customer issues efficiently. Strong problem-solving and analytical skills to investigate and resolve complaints effectively. Able to work independently and as part of a team in a fast-paced environment. Proficient in Microsoft Office and familiar with CRM or contact center systems. Willing to work on shifts and weekends (if required). Knowledge of financial services or regulatory requirements (e.g., BNM) is an added advantage.