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Manages low to medium complexity tasks and provide customers with timely feedback on status. Support issue escalation and resolution. Follows Global IT policies and standards. Ensure effective lifecycle management of computing devices, equipment, and related software inventory tracking. Awareness of established change management policies and procedures to test and implement system updates, modifications, and/or deletions. Use lean concepts, leveraging metrics and experience, to drive improvement into process and solutions within span of control. Support root cause analysis and corrective actions.