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Responsibilities Ensure full compliance across all core ITSM processes (Incident, Problem, and Change Management). Review, refine, and streamline existing ITSM procedures for continuous improvement. Maintain Configuration Management Database (CMDB) records, automating updates using discovery tools (e.g., BMC ADDM). Chair Change Advisory Board (CAB) meetings on business days to review and approve changes. Apply deep technical domain knowledge to accelerate incident resolution and enhance service delivery. Enforce organizational standards to maintain consistent, high-quality service. Manage and deliver assigned ITSM and IT Operations projects. Coordinate with internal departments (Applications, Infrastructure, Operations) and external vendors. Evaluate emerging technologies and make strategic recommendations on ITSM tool adoption and process automation (e.g., AIOps). Support internal and external audits (including ISO 27001). Analyze problems and compile statistical reports/dashboards for executive management meetings. Foster a positive team environment focused on achieving high customer satisfaction. Requirements Higher Diploma in IT, Computer Science, or an equivalent discipline. With ITIL Certification holder is preferrable 10+ years of experience in ITSM processes and governance. At least 3 years in a supervisory-level role within the past decade. Strong knowledge of ITIL control and governance across Change, Problem, and Incident Management. Hands-on experience with auto-updating CMDB system management. Solid track record in managing IT operations and tracking problem/incident tickets. Proactive self-starter with strong ownership and a "can-do" attitude. Proven ability to work independently under pressure to meet tight deadlines and KPIs. Excellent team player with strong interpersonal skills. Fluency in written and spoken Cantonese and English. If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to applyjob@clts.com For more job opportunity, please visit our website: www.clts.com The personal information is collected strictly for recruitment purpose only.