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What You’ll Be Doing Client Support & Relationship Management 通过电子邮件、在线聊天及其他沟通渠道协助客户 提供专业且及时的支持，确保卓越的客户满意度。 提供专业且及时的支持，确保卓越的客户满意度。 通过顺畅的服务体验建立良好的客户关系。 Operations & Account Management 审核及处理客户账户申请及 KYC 文件。 确保所有客户开户流程符合公司内部政策及监管要求。 在 CRM 系统中准确记录及更新客户账户资料。 处理交易账户调整、提款请求及其他运营相关需求。 支持其他内部部门处理运营及后台相关事务。 IB & Partnership Support 审核及处理介绍经纪人（IB）申请。 协助 PAMM / 资金经理账户的设立与审批。 与内部团队协调，确保合作伙伴顺利完成入驻流程。 What We're Looking For Must be willing and able to work on a monthly rotating shift schedule, Monday to Friday, with a monthly rotational shift: Morning Shift: 8:00 AM – 5:00 PM Afternoon Shift: 12:00 PM – 9:00 PM Night Shift: 2:00 PM - 11 PM Excellent communication skills in both English and 简体中文 (spoken and written). Highly organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment. Positive attitude, strong sense of responsibility, and commitment to delivering exceptional service.