Operations Manager

Drive service excellence, safety and fleet performance in Ballarat. Your new company Hays Recruitment has partnered with a family-owned and operated bus and coach charter service based in the Ballarat region. Operating a fleet of 25 vehicles, the business has built a strong reputation for delivering exceptional customer service, safety, and reliability. Due to a recent change in office structure, they are seeking an experienced Operations Manager to join the team in a full-time capacity, based at their Sebastopol depot. Your new role As the Operations Manager, you will be responsible for overseeing the day-to-day operations of the business and ensuring services are delivered safely, efficiently, and on schedule. Your responsibilities will include: Scheduling buses and allocating drivers Coordinating activities associated with bus departures, arrivals, and daily operations Rostering drivers and operational staff Monitoring service performance and responding to late running or missed trips Continually overseeing network operations and driver activity Providing a high level of customer and client service, including follow-up communication Managing driver performance, attendance, and fatigue management requirements in line with NHVR regulations Responding to road incidents in accordance with company procedures Providing operational coverage in the event of employee absences Ensuring drivers complete all required safety checks and work diary entries Working closely with the maintenance team to ensure vehicles are serviced and maintained according to schedule Assisting with bus runs, including driving and passenger pick-up and drop-off duties when required Promoting a positive team culture and maintaining high staff morale What you'll need to succeed To be successful in this role, you will have: Demonstrated experience in logistics, fleet management, or operational leadership, ideally within the transport industry Proven experience leading and managing teams in a fast-paced environment The ability to prioritise competing demands and work effectively to deadlines A current MR Licence or above (HR or HC preferred) Strong knowledge of workplace health and safety requirements relevant to the transport industry Sound computer skills and the ability to quickly learn new systems and programs Excellent written and verbal communication skills A strong driving history and the ability to obtain a CPVV Driver Certificate Willingness to undergo a Police Check and Working with Children Check What you'll get in return In return, you'll receive a competitive salary package based on experience, plus superannuation. This is a full-time, Monday to Friday position based in Ballarat, offering the opportunity to play a key role in a well-established and highly regarded local business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact Kerri for a confidential discussion on your career: kerri.lee@hays.com.au