Fulfillment & Data Support Officer

Key Responsibilities 1. Own daily dispatch Own on-time dispatch across Shopee, Lazada, TikTok Shop. Allocate daily work and set the shift schedule Work backwards from each platform's cut-off; reallocate the team when volume spikes.. Coordinate courier pickups (Flash, Kerry); escalate delays early.Maintain packing standards. Run the final quality check. Own the error rate and fix root causes, not just parcels. 2. Stock accuracy & warehouse control Ensure physical stock matches ZORT. Run cycle counts and support the monthly audit. Manage goods receiving, returns back into sellable stock, and store transfers. Investigate discrepancies and report causes. 3. Campaign execution Execute the capacity plan from the Manager: confirm staffing, brief the team, pre-stage fast movers and GWP before peak. Supervise part-timers on the day. 4. Reporting & improvement Daily fulfilment status + weekly summary to the Manager. Keep ZORT and tracking files accurate. Maintain SOPs and propose process improvements. Coordinate with Online Ops/CS on order issues and delivery-score risks. 5. FDA & inbound documentation Coordinate with the Manager to complete FDA (อย.) registration documents per SKU — collecting, chasing and tracking paperwork to keep registrations moving. 6. Team Coordination Work closely with the Supply Chain Manager, online operations team, and customer service team. Support urgent order requests and campaign-related fulfillment tasks. Communicate clearly when there are order issues, unclear information, or operational problems. Qualifications Bachelor’s degree or diploma in Business Administration, Logistics, Operations or related field is preferred. Previous experience in fulfillment, packing, e-commerce operations, warehouse support, or data entry is an advantage. Experience with beauty, skincare, cosmetics, or marketplace orders is a plus. Skills and Requirements Detail-oriented and careful with order checking and packing. Able to work hands-on with daily packing tasks. Basic computer skills, especially Google Sheets, Excel, or order management systems. Good organization and time management skills. Responsible, punctual, and able to work Monday to Saturday. Able to work under time pressure, especially during campaign periods. Positive attitude and willing to support the team.