Trading Support Executive

Join Star Activation – Powering Smarter Futures！ We are seeking a Trading Support Executive to join our team. The ideal candidate will provide exceptional customer service by assisting customers, resolving issues, and understanding their needs to ensure a positive customer experience. This role requires strong communication skills, problem-solving abilities, teamwork spirit, and a basic understanding of financial markets, trading-related knowledge, or fintech products. Candidates who are interested in the finance and forex industry and willing to continuously learn are highly encouraged to apply. 我们正在寻找一位 交易支持专员（Trading Support Executive） 加入团队。理想的候选人需通过协助客户、解决问题并倾听客户需求，为客户提供卓越的服务体验。此岗位需要具备良好的沟通能力、问题解决能力及团队合作精神，并对基础金融市场、交易相关知识或金融科技产品有一定认知。对于金融及外汇行业有兴趣，并愿意持续学习相关知识者，我们非常欢迎加入团队。 Job Description 工作内容 Develop a basic understanding of the company’s products, services, and trading-related systems. 了解并掌握公司产品、服务及交易相关系统的基础知识。 • Deliver outstanding customer service by assisting customers with inquiries, resolving issues, and providing friendly and efficient support. 为客户提供高质量的服务，协助处理咨询、解决问题，并提供友好且高效的支持。 • Handle customer complaints with patience, understand their concerns, and provide reasonable solutions. 耐心处理客户投诉，理解客户需求，并提供合理解决方案。 • Maintain accurate and up-to-date customer records, including issues, requests, and resolutions. 维护准确且及时更新的客户记录，包括问题、需求及处理进度。 • Assist in resolving technical issues by collaborating with relevant departments. 与相关部门合作，协助解决客户所遇到的技术性问题。 • Support the department’s administrative tasks including document preparation, filing management, data entry, and scheduling arrangements. 协助部门日常行政工作，包括文件整理、资料归档、数据输入及排班安排等。 • Stay updated with basic financial market knowledge, forex-related information, and company announcements. 持续学习并了解基础金融市场、外汇相关资讯及公司公告。 • Candidates with interest or exposure in finance, forex, trading, or fintech-related industries will have an added advantage. 对金融、外汇、交易或金融科技相关行业有兴趣或经验者将优先考虑。 • Communicate with customers mainly via email and online communication platforms — no phone calls are required. 公司与客户的沟通方式主要以电子邮件及线上沟通平台为主，无需电话销售或电话客服。 Requirements 任职要求 Diploma, Bachelor’s Degree, or equivalent qualification in any field. 拥有大专、本科或同等学历资格。 • Fresh graduates are encouraged to apply. 欢迎应届毕业生申请。 • Basic understanding or strong interest in finance, forex, trading, or fintech industry. 对金融、外汇、交易或金融科技行业具备基础理解或浓厚兴趣。 • Good communication and problem-solving skills. 具备良好的沟通能力及问题解决能力。 • Able to work independently and as part of a team. 能够独立完成工作，同时具备良好的团队合作精神。 • Proficient in English and Mandarin, both written and spoken as this roles will required to liaise with Mandarin-speaking clients and partners. 具备良好的中英文沟通及书写能力。 • Familiar with Microsoft Office and basic computer skills. 熟悉 Microsoft Office 及基础电脑操作。 • Willing to learn and adapt in a fast-paced working environment. 愿意学习并能够适应快节奏工作环境。 Benefits 福利待遇 5 Working Days (Monday–Friday) 每周 5 天工作制（周一至周五，双休） 🩺 Company Insurance 公司保险 🤝 Team Building Activities 团队建设活动 ⏰ Fixed Working Hours 固定工时