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SUP Education Limited (Stand Up Pioneers) Full-Time · Causeway Bay / Lai Chi Kok · HK$16,000–30,000/month Competitive Package --- About SUP Education SUP Education is a STEM.org Accredited™️ STEAM, Robotics and AI education centre with campuses in Causeway Bay and Lai Chi Kok, Hong Kong. We are the WRO Hong Kong Champions 2025 and an Official Supporting Organisation of World Robot Olympiad Hong Kong. Our programmes serve students aged 3–16 across robotics, AI, coding and creative technology. We are expanding with the opening of our Causeway Bay flagship at Leighton Centre and are looking for a warm, organised individual to be the first point of contact for our student families. --- About the Role The Customer Service and Sales Officer is the face and voice of SUP Education to our parents and students. You will manage all incoming enquiries, guide families through the enrolment process, and ensure every interaction reflects the care and professionalism that defines our brand. This is a front-line, relationship-driven role — not a back-office position. --- Key Responsibilities Customer Communication • Handle all parent and student enquiries via WhatsApp, Instagram, Facebook and phone in a timely and professional manner • Follow up on trial class leads and guide prospective families through the enrolment process • Respond to questions about programmes, schedules, pricing and policies accurately and warmly Enrolment & Administration • Process student enrolments, payment collection and record updates • Handle leave requests, makeup class arrangements and Credits in accordance with company policy Centre Operations Support • Support day-to-day centre operations and ensure a welcoming environment for students and parents • Liaise with instructors and the centre manager on scheduling and student matters Reporting • Track enquiry and conversion data and provide regular updates to the team • Flag recurring parent concerns or feedback to support continuous improvement --- Requirements • Diploma or above in any discipline; fresh graduates welcome • 0–2 years of customer service, administration, marketing or education sector experience preferred • Fluent in English and Cantonese, written and spoken; Mandarin an advantage • Comfortable with WhatsApp, social media platforms and CRM systems • Warm, patient and professional manner when dealing with parents and children • Responsible and highly organised with strong attention to detail • Able to work weekends (Saturday required; schedule discussed at interview) • A genuine interest in education or child development is valued --- What We Offer • Competitive salary commensurate with experience • A clearly defined role with real ownership and direct impact on the student experience • A collaborative, supportive team environment • Exposure to a fast-growing education brand across two campuses • Opportunities for professional development within the company --- How to Apply Please send your CV to info@sup-education.com with the subject line "Customer Service Executive — [Your Name]" . We are an equal opportunities employer. All applications will be treated in strict confidence.
Here's where they are and how to stand out in your applications.
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The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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