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Key Responsibilities Monitor, maintain and troubleshoot LAN, WAN, Wi-Fi, internet, VPN, routers, switches and firewalls. Provide Level 1 and Level 2 technical support for hardware, software, Windows systems and user issues. Configure and maintain laptops, desktops, printers, scanners, meeting-room equipment and other IT devices. Manage Microsoft 365, Windows Server, Active Directory, user accounts and access rights. Support employee onboarding, transfers and offboarding, including device and system-access setup. Maintain IT asset, software licence, warranty, subscription and vendor records. Coordinate with IT vendors, service providers and internet providers until issues are resolved. Perform system health checks, updates, antivirus monitoring, backup verification and basic cybersecurity controls. Maintain technical documentation, network diagrams, incident logs and operating procedures. Participate in scheduled after-hours maintenance and standby support for critical incidents. Requirements Diploma or Degree in Information Technology, Computer Science, Networking or a related field. Minimum two years of experience in IT support, infrastructure support or network administration. Practical knowledge of Windows 10/11, Windows Server, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP, VPN and Wi-Fi. Familiarity with routers, switches, firewalls, endpoint security, backup systems, CCTV, PABX and basic virtualisation. Cloud, Microsoft Azure, AWS, GCP, Intune or Entra ID experience is an advantage. Strong troubleshooting, communication and organisational skills. Able to work independently and provide after-hours standby support when required. A valid driving licence and own transport are advantageous. What We Offer: Competitive salary based on experience. Medical and employment benefits. Standby allowance in accordance with company policy. Training and professional development opportunities. Exposure to business-critical infrastructure, networking, Microsoft 365 and cybersecurity projects. Career development opportunities within Medicare Group.