IT Support

IT Support Job Purpose To provide technical support and maintain IT infrastructure, computer systems, networks, and related equipment to ensure smooth and efficient business operations. Job Responsibilities IT Infrastructure Support Install, configure, and maintain computer hardware, software, and peripheral devices. Provide technical support to users regarding hardware, software, and system-related issues. Troubleshoot and resolve IT problems promptly. Network & System Administration Support and maintain network systems, LAN/WAN, Wi-Fi, and internet connections. Monitor and maintain Windows Server, NAS, Firewall, and related systems. Perform system backup and recovery activities. Security & Monitoring Support and maintain CCTV systems and access control systems. Monitor IT security and ensure compliance with company policies. Maintain antivirus and system security updates. Documentation & Reporting Prepare and maintain IT-related documentation and records. Maintain IT asset inventory records. Continuous Improvement Support IT projects and system improvement activities. Coordinate with vendors and related departments. Qualifications Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related fields. Minimum 3 - 5 years of experience in IT Support, Network Administration, or related fields. Experience in Network, Windows Server, Firewall, NAS, and CCTV systems is preferred Knowledge of computer hardware, software installation, and troubleshooting Familiar with Microsoft Office and Windows operating systems Strong analytical and problem-solving skills Able to read and understand technical documents · Good command of spoken and written English Service-minded and able to work under pressure