Customer Partner (Senior Account Director / Client Director - IT Services)

Role Overview Are you ready to take on an exciting challenge with Kyndryl? We are looking for a dynamic Customer Partner to revolutionize relationship management, drive account growth, and boost profitability. In this role, you will be the strategic mastermind leading one or more Portfolio or Strategic accounts. You will own the account P&L, build trusted connections with top-level executives, and deliver tailor-made solutions that position Kyndryl as an industry leader. Key Responsibilities 1. Account Leadership & P&L Management P&L Ownership: Take full charge of the account P&L, ensuring customer satisfaction, financial success, and strict compliance. Executive Relationships: Create, maintain, and develop deep connections with top-level executive decision-makers. Strategic Planning: Develop and execute cutting-edge account strategies for the successful growth and retention of Kyndryl's most valuable accounts. 2. Sales & Revenue Growth Proactive Growth: Focus on selling new offerings while minimizing erosion in renewals to ensure large accounts flourish. Pipeline Expansion: Build a strong go-to-market pipeline with partners to pursue and conquer new deals. Opportunity Qualification: Identify and qualify new opportunities, expanding existing work into larger scopes and new capabilities. 3. Collaboration & Industry Leadership Team Collaboration: Work closely with sales team members to execute a flawless account management process from prospecting to closing. Industry Expertise: Leverage deep knowledge of external best practices and technology trends to provide innovative customer solutions. Who You Are Growth Mindset: You are keen to drive your own personal and professional development. Customer-Focused: You naturally prioritize customer success in everything you do. Borderless Collaborator: You are open, naturally inclusive, and work seamlessly across teams. Qualifications & Experience Required skills and experience •8 years of sales experiences (including at least 2 years of selling services ) with good sales performance and C-level relationships; •Familiar and have connections with the local Chinese Technology ecosystem in Hong Kong •Experience running account P&L •Deep knowledge of business and technology trends and industry best practices •Experience managing sales process end-to-end •Proven experience with revenue growth, cost, profitability, trends, and risks •Open minded and empathetic approach in relationships with customers Preferred skills and experience •Bachelor's degree or Master’s degree •Sales experience in technical solutions What We Offer (Your Future at Kyndryl) Uncapped Career Growth: Clear pathways to grow your career with unique, hands-on experience. Continuous Learning: Opportunities to broaden your knowledge base or specialize in specific sectors. Industry Certifications: The chance to get certified in all four major technology platforms .