IT

About us PARADIGM PHARMA (THAILAND) CO., LTD. is a pharmaceutical organisation committed to delivering quality healthcare solutions and innovative pharmaceutical products. We operate with a focus on excellence, integrity, and customer-centric values. Our team is dedicated to advancing healthcare outcomes whilst maintaining the highest standards of professionalism and compliance within the industry. About the role We are seeking an IT professional to join our team in Samut Prakan on a full-time basis. As an IT team member, you will play a critical role in supporting the technological infrastructure and systems that enable our pharmaceutical operations to run smoothly and efficiently. This position is essential to maintaining our IT environment, ensuring business continuity, and supporting all staff members across the organisation with their technology needs. You will be at the forefront of delivering IT support services that directly impact our operational effectiveness and compliance within the healthcare and pharmaceutical sector. Key responsibilities Provide technical support and troubleshooting for end-users across the organisation, including hardware, software, and network-related issues Install, configure, and maintain IT systems, software applications, and peripheral devices Monitor network performance and systems to identify and resolve potential issues proactively Manage user accounts, access controls, and security protocols to ensure data protection and regulatory compliance Respond to and document IT support requests in a timely and professional manner Assist with the implementation and maintenance of IT infrastructure and systems upgrades Provide first-line support via helpdesk, email, and phone communications Collaborate with IT management to identify technology needs and recommend solutions Maintain IT documentation and asset inventory Support backup and disaster recovery procedures to ensure business continuity What we're looking for Proven experience in IT support, help desk operations, or similar technical support role Strong knowledge of Windows and/or other operating systems Understanding of computer hardware, software, and network fundamentals Proficiency in troubleshooting common IT issues and providing technical solutions Experience with ticketing systems and IT service management tools Knowledge of basic networking concepts including TCP/IP, DNS, and DHCP Familiarity with security best practices and data protection principles Excellent communication skills with the ability to explain technical concepts to non-technical users Strong organisational and time management abilities Ability to work collaboratively within a team environment IT certification such as CompTIA A+, Microsoft Certified, or equivalent (preferred but not essential) Experience in a regulated industry, such as pharmaceutical or healthcare, is advantageous Apply now If you meet the above requirements and are interested in joining PARADIGM PHARMA (THAILAND) CO., LTD., please submit your CV and a covering letter detailing your relevant experience. We look forward to hearing from you.