Managed Services Project Operation Director (OD) - GSRC

Roles and Responsibilities: Project planning and coordination Prepare the project budget and schedule as required by the project manager, monitor the financial revenue and expenditure and resource allocation, and ensure that the project is carried out within the budget. Progress and execution monitoring Monitor the actual project progress, identify plan deviations and take corrective measures to ensure timely project delivery. Track risks and issues (such as technical, quality, and progress issues), drive closed-loop management, and escalate major risks. Team and communication coordination Build a project team and assign tasks to coordinate internal and external resources (e.g. customers, suppliers) to achieve objectives Organize routine meetings to report progress to stakeholders to ensure information transparency and stakeholder requirements are met Quality and customer management Develop a quality plan and monitor its implementation to ensure that the project meets preset standards Maintain customer relationships, respond to requirement changes in a timely manner, avoid effective complaints, and improve delivery satisfaction. System and tool application Manage project management tools (such as Huawei OWS), enable partners to use the tools and monitor data quality. Use professional software (e.g. Microsoft Project) to improve the scientificity of planning and execution efficiency. Requirements: Skills Communication skills Good coordination skills Strong sense of responsibility Education Bachelor’s Degree or above in telecommunication field or science/engineering major. Min 5 years of experience in Telecommunication or ICT industry and experience in BSS/OSS, telecom IT operations, or managed service delivery. Strong knowledge of ITIL processes, service operation, incident/problem/change management. Excellent stakeholder communication, negotiation, and executive-level presentation skills. Mature and positive attitudes; strong sense of quality; able to work well in a fast-paced, multi-culture dynamic environment. Good written and spoken English. Be able to accept high pressure. Must be able to travel to overseas for business support.