Senior E-Commerce Operations Executive

About the role We are looking for a Senior E-Commerce Executive to manage and optimize the company's online sales channels, including marketplaces, Shopify, and social commerce platforms. This role is responsible for ensuring smooth day-to-day e-commerce operations, executing promotional campaigns, analyzing sales performance, and continuously enhancing the online customer experience to drive sustainable business growth. Key Responsibilities Manage and maintain marketplace stores (Shopee, Lazada, TikTok Shop), including product listings, pricing, promotions, campaigns, and storefront optimization. Manage the Shopify website by updating products, collections, promotions, landing pages, and ensuring website functionality and accuracy. Oversee LINE MyShop and LINE Official Account by managing products, promotions, coupons, and sales-related content. Monitor end-to-end order operations, inventory accuracy, shipping, returns, refunds, and coordinate with Warehouse, Logistics, Customer Service, and Finance teams. Execute marketing campaigns across all e-commerce platforms by coordinating with Marketing, Content, Graphic Design, and other stakeholders to ensure successful campaign launches. Prepare daily, weekly, and monthly sales reports, analyze key performance indicators (KPIs), and provide actionable insights to improve business performance. Continuously optimize platform performance by improving product pages, merchandising, customer journey, conversion rates, and operational efficiency while keeping up with new platform features and best practices. Qualifications Bachelor's degree in Marketing, Business Administration, E-Commerce, or a related field. Minimum 4 years of experience in E-Commerce or Marketplace Operations. Hands-on experience managing Shopee, Lazada, and TikTok Shop Seller Center . Proficient in using Shopify and LINE MyShop . Strong understanding of marketplace tools, including Vouchers, Promotions, Campaigns, and Seller Center features . Solid knowledge of order management processes, inventory control, returns, and refunds. Proficient in Microsoft Excel or Google Sheets . Able to use Pivot Tables, VLOOKUP, XLOOKUP , and other common formulas for reporting and data analysis. Strong analytical skills with the ability to interpret sales performance and marketplace metrics. Excellent organizational skills with the ability to manage multiple e-commerce platforms simultaneously. High attention to detail, particularly in product information, pricing, promotions, and inventory accuracy. Demonstrates strong ownership, accountability, and the ability to follow tasks through to completion. Strong problem-solving skills and the ability to respond effectively in a fast-paced environment. Excellent communication and collaboration skills, with the ability to work cross-functionally with Marketing, Content, Graphic Design, Warehouse, Customer Service, and Finance teams. Experience in Retail, Footwear, Fashion, Lifestyle, or Consumer Brands will be considered a strong advantage.