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Customer Service Team Leader Lead and develop a high-performing customer service team Competitive salary + growth opportunities J oin a respected and expanding New Zealand business We’re working with a well-established New Zealand consumer brand to appoint a Customer Service Team Leader . This is an opportunity to step into a hands-on leadership role where you’ll guide a capable team and play a key part in delivering a seamless customer experience. Operating across both retail and trade channels, the business prides itself on quality products and strong customer relationships. This role sits at the centre of operations, connecting customers with internal teams to ensure service delivery is smooth, responsive, and consistent. About the opportunity This role is ideal for an experienced customer service leader who thrives in a B2C environment , particularly within a product-based business. You’ll take ownership of the day-to-day performance of the customer service function, supporting your team to deliver efficient and high-quality after sales support, while continuously improving processes and systems. It’s a hands-on role — you’ll be equally comfortable coaching your team as you are stepping in to support customers when needed. Key responsibilities Lead, coach, and develop a customer service team to achieve strong performance outcomes Set, monitor, and drive KPIs aligned to service delivery and customer satisfaction Oversee customer communications, ensuring accuracy, timeliness, and consistency Act as the escalation point for complex or sensitive B2C customer enquiries Identify and implement improvements across systems, workflows, and service processes Work closely with sales, production, warehouse, and technical teams to ensure a seamless customer experience Support rostering, workforce planning, and resource allocation What you’ll bring 4-5+ years experience leading or supervising a customer service team Strong background in B2C customer service , ideally within a product-based, retail, or manufacturing environment Demonstrated ability to coach, mentor, and develop team members Confidence managing escalations and resolving complex customer issues Highly organised, with the ability to manage multiple priorities A proactive mindset with a focus on continuous improvement and service excellence Why apply? Join a growing New Zealand business with a strong reputation Lead a collaborative and supportive team environment Take ownership of a critical function within the business Work alongside an engaged leadership team that values initiative Access long-term development and progression opportunities If you’re a customer service leader who enjoys working in a product-driven, B2C environment and building strong, capable teams — this role offers the chance to make a genuine impact. Apply now or register your interest with Kelly Scammell at kelly@grahamconsulting.co.nz Please note that all applications are reviewed but only shortlisted candidates will be contacted. If you have any questions about your application, please feel free to call or email the consultant whose details are listed on the advertisement.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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