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Key Responsibilities Provide first-line IT support and troubleshoot hardware and software issues. Manage the setup, maintenance and lifecycle of IT software, hardware, printers, and end-user devices. Manage user accounts, access permissions, and IT services in Active Directory and Microsoft 365, including onboarding and offboarding activities. Monitor IT infrastructure, backup and recovery system and restoration testing. Monitor network performance, troubleshooting basic connectivity issues and ensure endpoint antivirus protection is up to date. Develop and maintain full-stack web application, including front-end, back-end, deployment and documentation. Maintain and manage IT-related documentation and records. Requirements Bachelor’s in Computer Science (Software Engineering), Information Technology, or related field. Relevant experience in IT support or as an IT Executive is an advantage. Fresh graduates with relevant knowledge are welcome to apply. Strong knowledge of Windows OS, Microsoft 365, networking (LAN/WAN), and basic server administration. Ability to troubleshoot and resolve technical issues effectively. Good communication skills with the ability to support non-technical users. Familiarity with React, Next.js, Node.js, Laravel, and TypeScript. Candidates who can report for duty as soon as possible are preferred. Interested candidates are invited to send their resume, with relevant documents to effieza@insightsanalytics.ai for review.