Customer Relations Agent/Vehicle Service Agent (Dual Role)

Why Join Ezi Car Rental? Looking for a hands-on role where you can stay active, be part of a supportive team, and build a stable career? This could be the opportunity for you. At Ezi Car Rental, you’re not just joining a company, you’re becoming part of a team that values people, growth, and delivering great experiences. With over 27 years in the industry, 24 locations nationwide, and the backing of Toyota Financial Services Group, we offer the stability of an established business with real opportunities to grow your career. About the Role This is a full-time, permanent role (minimum 40 hours per week) , working on a rotating roster including weekends and public holidays. As a Customer Relations Agent/Vehicle Service Agent (Dual role) at our Nelson branch, you’ll play a crucial part in both customer experience and fleet operations - helping ensure every journey starts and ends on a high note. What You’ll Enjoy in This Role Opportunities to interact with people from all over the world The chance to develop your customer service and sales skills Being part of a supportive team environment where everyone works together Working with a well-maintained, modern vehicle fleet A varied, hands-on role, where no two days are the same Your Key Responsibilities Welcoming customers and providing friendly, efficient and high-quality service Processing bookings and rental transactions smoothly and accurately Supporting sales by understanding and meeting customer needs Maintain a professional and positive brand image You’ll also: Cleaning and preparing vehicles to a high standard Carrying out vehicle checks (cleanliness, condition, basic mechanical) Identifying and reporting any vehicle damage Assisting with registrations and WOF processes What You’ll Bring A full, clean driver’s licence Confidence in communicating with a wide range of people Basic computer skills and technically savvy capabilities Previous experience in car rental or Cars+ system is helpful but not required, we’re happy to train the right person What You’ll Get in Return We believe in taking care of our people so you can do your best work, some perks you'll enjoy are: Invitation to join the company incentive Additional leave provisions 4% Employer KiwiSaver Contributions for those eligible Discounted personal car insurance Hire a rental car at a great rate for yourself, family or friends Competitive company personal loan rates Join Southern Cross HealthCare on a discounted premium Free onsite parking Eligibility for company wellbeing initiatives Most importantly, you’ll be part of a company that values and supports its people . Your contribution matters, and your growth is important to us. ✅ Ready to join us? Learn more about us at: www.ezicarrental.co.nz Please note: You must have the legal right to work in New Zealand to apply and only shortlisted candidates will be contacted.