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About the role Office-based customer service and sales support role focused on building relationships and loyalty with customers by providing superior phone and computer-based customer service based on superior knowledge of customer needs. The role ensures all customer service responsibilities are completed in a timely manner by responding to customer and sales team requests promptly, and promotes and sells the complete range of high-quality Jacobsen products and services with chosen customers, ensuring efficient stock management to process orders, maximizing sales opportunities, accurately processing orders against inventory, and building long lasting, authentic relationships. Key responsibilities Adhering to best practice call center processes to meet 95% call service levels Accurately processing all orders received prior to designated cut off times Products upselling and cross-selling Effectively managing stock enquiries through D365 inventory system Promptly answering queries about products, stock availability, order status, backorders, and ETA's Problem solving with solutions focus to help customers and sales team with a continuous improvement lens Customer Champion keeping them informed about order status CRM Champion ensuring all communications are recorded through Hubspot Keep up to date with the company's product range and any new products About you Call Centre experience Order entry experience Flooring industry experience advantageous Interpersonal communication: verbal and written Reliability and accountability Warmth and friendliness to fit in with our happy and fun fuelled team In depth problem solving and analysis Curiosity for AI technology and tools Experience with Microsoft D365 and HubSpot advantageous; full training will be provided Benefits Work with outstanding market leading products Competitive salary with exceptional benefits Enviable company and team culture setting Jacobson apart in our industry Flexible working Professional growth & Development opportunities A fun, diverse and inclusive working environment Leaders' worth following Hot scones straight from the oven– true story! This happens a lot Values awards, feedback, and recognition platforms About us Jacobsen is a private, wholly owned family run business that imports and distributes commercial and residential flooring products and has been in business for over 60 years. We operate branch offices in each of NZ's main centers (Auckland, Wellington, and Christchurch), with our Head Office and National Distribution Centre based in Auckland. Our Customer Service / Sales Support team excel in first class communication, team cooperation and customer experience. They are highly skilled with internal product knowledge and customer service training to ensure they are confident, knowledgeable, and motivated to succeed.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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