Customer Experience Specialist

About us Finance Now is a successful and growing New Zealand financial services company and is a subsidiary of SBS Bank. We are a Kiwi-owned and operated organisation founded in 2000, offering a range of consumer and business finance solutions. As a company that puts people first, we provide a supportive and passionate team environment and a place where people can grow. This was recognised when we were nominated as a Finalist in the 2024 and 2025 Best Places to Work survey. About the role We have a great opportunity for a customer focused superstar to join our Invercargill based Customer Experience Team. Operating 7 days, weekend work may be required. Our Customer Experience team service customers through multiple channels including phone calls, emails, and chat. What you'll do In this role you will be the first point of contact for our customers and take pride in delivering exceptional service. You will handle a variety of incoming customers enquiries and be responsible for providing the appropriate solution where you can. What we're looking for We are looking for someone with a positive attitude and clear communication skills to join our team. Previous experience in a customer service role would assist. As a Customer Experience Specialist, you must be able to multitask, have excellent communication skills, have the willingness to help others and be a great team player. No banking or financial services experience is necessary, but it's great if you have this. What’s we offer A competitive salary. Company funded medical insurance. Group Life cover Hybrid work option available. Volunteer Day Wellbeing Allowance and Wellbeing leave If you are ready for a change, have a willingness to learn and are looking for an opportunity to develop… apply now!