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Job Title: Product Manager / Customer Services Location: Sheung Wan, Hong Kong (with travel to mainland China) Salary: HKD 35,000–35,000–45,000 per month Employment Type: Full-time, permanent SUMMARY OF ROLE We’re a growing, founder-led packaging company backed by private equity but run like a startup. We need someone who can take a customer brief, talk to our team and factories in China, and make sure the right product gets delivered on time, on cost, and on quality. You’ll work alongside Senior Management Team, Account Managers, QC teams, and suppliers. You’ll travel to China (occasionally). You’ll solve problems. And you’ll care about how a box looks and feels. If that sounds good, read on. WHO WE ARE Wrapology designs and manufactures luxury packaging and visual merchandising for brands in Europe and America. We’re known for innovation in materials and design. We work with factories across China. We have our own sample-making and QC team in China. Our customer-facing teams are in Hong Kong and London. We’re driven, energetic, and constantly adapting. We work with exciting brands. And we care about more than just packaging – we care about brands, marketing, and products. THE ROLE – WHAT YOU’LL ACTUALLY DO You will be the operational bridge between our customers, our Account Managers, and our supply chain in China. Your main responsibilities: Brief management Work with Account Managers to understand customer product requirements in detail. Log everything on our system. Production coordination Liaise with factories to hit KPIs – cost, timing, artwork, quality. Checking samples when they arrive against the specs Supplier sourcing Find new factories to improve our supplier base and give our sales team new products to take to market. Customer contact Attend customer meetings and speak directly with customers when the Account Manager is unavailable. Travel Based in Sheung Wan, but able to travel to mainland China as needed. You will not be sitting in meetings all day. You will be making things happen. WHO YOU ARE We don’t need a corporate robot. We need someone who: · Learns fast – You can take something ambiguous and make it clear for a factory or a customer. · Cares about quality – You notice how a product looks and feels. You don’t have to be a designer, but you appreciate good design. We will teach you about print and packaging. · Is organised – Our customers and factories can be disorganised. You are the one who brings clarity. · Speaks three languages fluently – English, Cantonese, and Mandarin. Most of your customers will be English-speaking. · Is systems-driven – You keep good records. You’re fast and efficient with whatever tools you use. MUST HAVES Languages Fluent English, Cantonese, and Mandarin (written and spoken) Location Based in Hong Kong, able to travel to China Mindset Comfortable with ambiguity, no need for rigid SOPs Experience Packaging / print / production experience is a plus, but not mandatory – we will teach you the technical side. Most important is ability to learn and pick up things fast. WHAT WE OFFER Salary HKD 35,000–35,000–45,000 per month + bonus Work environment Lively, professional, no politics. People just want to do a good job. Growth PE-backed, but founder-led. You’re not a number. Interesting work Luxury brands. Real products. Real responsibility. Location Sheung Wan office – central, convenient Health Insurance Full health insurance WHO THIS ROLE IS NOT FOR · You want a rigid 9–6 corporate job with clear handovers and no surprises. · You don’t like traveling to factories. · You see packaging as just “boxes” and don’t care about materials or finishes. · You need someone to tell you exactly what to do every step of the way. If that sounds like you, no hard feelings – this isn’t the right fit. WHO THIS ROLE IS FOR · You have 2–6 years in merchandising, production, or supply chain (packaging, printing, hard goods, or similar). · You’re frustrated by slow approvals and office politics in your current job. · You want more ownership and real impact. · You speak Cantonese, Mandarin, and English fluently and want to use all three daily. · You’re organised but not bureaucratic. HOW TO APPLY Send us: 1. Your CV (PDF) 2. A short message (no cover letter essay needed) telling us: o Your level of Cantonese / Mandarin / English o Whether you’re based in HK and able to travel to China o What brands packaging do you love and why Email subject line: Merchandiser / Production Manager – [Your Name] Send to contact@wrapology.com
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The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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