HR Business Partner

We are looking for an experienced HR Business Partner (HRBP) to support our BPO operations by partnering with business leaders and employees to drive employee engagement, resolve workplace concerns, and ensure effective HR practices across the organization. Key Responsibilities: Serve as an HR partner to business leaders and employees, providing guidance on HR policies and people-related matters. Handle Employee Relations (ER) cases, including grievances, disciplinary concerns, investigations, and conflict resolution. Drive and support employee engagement and retention initiatives within assigned accounts/sites. Partner with Operations leaders to identify workforce and employee-related concerns and recommend appropriate HR solutions. Provide coaching and guidance to managers on performance management, employee concerns, and policy implementation. Monitor employee engagement, attrition, attendance, and other people-related metrics and recommend action plans. Ensure compliance with company policies and applicable labor regulations. Support HR programs, organizational initiatives, and other people-related projects. Qualifications: At least 2 years of experience as an HR Business Partner/HRBP, preferably in a BPO or fast-paced operations environment. Strong experience in Employee Relations and Employee Engagement. Knowledge of HR policies, labor standards, and disciplinary processes. Strong communication, interpersonal, problem-solving, and stakeholder management skills. Ability to work closely with Operations leaders and handle sensitive employee concerns with confidentiality. Willing to work on a shifting schedule and support BPO operations.