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IT Support Executive Location: Petaling Jaya Job Summary We are seeking a technical and customer-focused IT Support Specialist to join our growing team. In this role, you will serve as the primary point of contact for all workplace technology needs, ensuring our employees stay connected and productive. You will be responsible for troubleshooting hardware, software, and network issues , maintaining IT infrastructure, and onboarding new team members Responsibilities: Technical Support & Troubleshooting Act as the first point of contact for technical support requests received via ticketing systems, email, phone, and walk-ins. Diagnose, troubleshoot, and resolve Level 1 and Level 2 hardware, software, and network issues. Support and maintain critical productivity software including Microsoft 365, Google Workspace, Slack, and Zoom. Manage printing systems, localized network hardware, and meeting room AV equipment. Escalate complex server or core infrastructure problems to Level 3 teams or external vendors when necessary. Deployment & Asset Management Configure, provision, and deploy corporate laptops (macOS / Windows), desktops, and mobile devices. Manage user accounts, access permissions, and security groups via Active Directory or Okta. Coordinate the IT portion of employee onboarding and offboarding tasks. Track and maintain accurate inventories of IT hardware assets, software licenses, and peripherals. Maintenance & Security Install patches, software updates, and firmware adjustments across company device fleets. Ensure endpoint security tools (Antivirus, EDR, MDM) are running correctly on all active machines. Assist in monitoring data backup schedules and executing data recovery protocols when requested. Document technical resolution paths and create simple "self-service" user guides Required Qualifications & Skills Technical Requirements Education: Diploma or bachelor’s degree in computer science, Information Technology, or a related discipline. Experience: [1 to 3 years] of proven experience in a corporate IT Service Desk or Desktop Support environment. OS Proficiency : Hands-on mastery of Windows 10/11 and macOS operating systems. Networking Basics: Solid grasp of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi architecture troubleshooting. Preferred Certifications: CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or Cisco CCNA. Soft Skills Communication: Exceptional verbal and written communication skills with a clear ability to explain tech to non-technical users. Problem-Solving: Methodical approach to identifying system errors and driving root-cause corrections. Customer Service: High level of patience, empathy, and professional composure during high-pressure outages