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• Own the end-to-end merchant experience for Antom's self-service products, covering merchant onboarding and KYC, payment method enablement, the merchant portal, and data services. • Champion AI-native merchant services, working with Copilot, our embedded AI capability that powers core portal features, to reduce merchant effort across self-service journeys. • Serve as the merchant service expert and consultant, acting as the primary point of contact for product-related queries from internal teams and external merchants, ISVs, and platform partners. • Define, track, and improve merchant experience metrics, using behavioral data, merchant feedback, and research to drive continuous improvement. • Translate business requirements into clear product specifications and user stories, ensuring engineering teams deliver quality outcomes on time. • Collaborate across product, design, engineering, operations, and business teams to serve Antom's diverse merchant base with unified product capabilities. Understand merchant mindset and behavior through research, observation, data analysis, and end-to-end testing. 5+ years of product experience in the payment or fintech industry, with 3+ years in merchant-facing product management such as merchant onboarding, merchant portal, KYC, or data services. • Experience shipping AI-powered product features, or a strong working understanding of how LLM-based capabilities can improve self-service experiences. • Strong understanding of e-commerce, payment technology, and key industry players, particularly across Southeast Asian markets. • Hands-on experience working with both business and technical teams, preferably including payment services integration and ISV or platform partner collaborations. • Strong analytical skills with a proven ability to run qualitative and quantitative research and make data-driven decisions. • Strong organizational acumen and the ability to thrive in a matrix environment built on cross-functional collaboration. • Proficiency in English, both spoken & written