Collection & Recovery Officer

WE'RE HIRING – JOIN THE MOVON TEAM! We're growing, and we're looking for passionate, committed, and results-driven individuals to grow with us! If you're ready to take on exciting challenges and build a rewarding career, we'd love to hear from you. 💰 Enjoy Attractive Commission & Performance Incentives! Your hard work and achievements will be rewarded with competitive commission schemes and exciting incentives. 📢 Open Positions ✨ Collection Officer ✨ Field & Recovery Enforcement Specialist 💼 Collection Officer Key Responsibilities Contact customers with overdue accounts via phone calls, SMS, WhatsApp, and email to arrange payments. Negotiate suitable repayment plans for customers experiencing financial difficulties in accordance with MOVON's credit policy. Maintain accurate records of collection activities, payment commitments, and customer interactions. Achieve daily, weekly, and monthly collection targets. Escalate cases to the Field & Recovery team when required. Handle customer enquiries, disputes, and complaints professionally and courteously. Prepare and submit daily collection reports. Ensure full compliance with PDPA, company policies, and collection code of conduct. 🚗 Field & Recovery Enforcement Specialist Key Responsibilities Conduct field visits to customers with overdue accounts. Collect outstanding payments and secure repayment commitments. Negotiate settlement plans and payment arrangements. Deliver collection notices and related documents. Perform skip tracing to locate customers. Assist in asset recovery and repossession activities. Achieve monthly field recovery targets. Submit daily field visit reports and update case status in real time via the field operations system/mobile app. Maintain professionalism while complying with all legal and company requirements. ✅ Job Requirements Qualifications Diploma or Bachelor's Degree in Business Administration, Finance, Banking, Accounting, or other related disciplines. SPM holders with relevant experience in collections are also encouraged to apply. Experience Minimum 2 years of experience in Collections, Credit Control, Debt Recovery, or Customer Service. Experience in the Rent-to-Own, Financing, Leasing, Insurance, Telecommunications, or Consumer Products industry will be an added advantage. 🌟 Why Join MOVON? Career growth and development opportunities Supportive and collaborative working environment Attractive remuneration package and performance incentives Training and continuous learning opportunities Interested? We'd love to hear from you! Apply now . Join MOVON and be part of a team that values commitment, professionalism, and success! 🚀