IT Support Specialist - Retail industry

📍 Location: Close to BTS 💰 Salary: 50,000 THB + Benefits Cathcart Technology is partnering with a leading IT services provider to find an IT Support Specialist to support one of the world's leading luxury brands. This role is ideal for someone who enjoys providing hands-on technical support, troubleshooting IT issues, and working closely with end users, vendors, and regional IT teams to deliver high-quality IT services in a fast-paced retail environment. Key Responsibilities Provide Level 1 and Level 2 desk-side support for hardware, software, and network-related issues. Log, track, and resolve IT incidents and service requests while meeting agreed SLAs. Install, configure, and maintain laptops, desktops, printers, peripherals, operating systems, and software. Coordinate with vendors and third-party service providers to ensure smooth IT service delivery. Support office and store IT environments, including POS systems and network equipment where applicable. Maintain IT asset inventory, follow ITIL-based processes, and assist with IT projects such as Windows upgrades and hardware refreshes. Qualifications Higher Diploma or Bachelor's degree in IT, Computer Science, or a related field. At least 3 years of experience in IT Support, preferably within a retail environment. Strong knowledge of Windows OS, software installation, hardware support, and basic networking. Experience with IT ticketing systems and ITIL processes. Good English communication skills. This is an excellent opportunity for IT Support professionals looking to join a well-established organization and further develop their technical and customer support skills. If you're interested, feel free to contact Thunwarat (Gee) at 094-991-0296 to learn more.