Learning & Quality Training Manager

Job Description Job Title: Learning & Quality Training Manager Work Location: Banyan Academy, Phuket, Thailand Job purpose: Responsible for leading the training, quality assurance, and learning & development functions across the property. The role supports business performance by developing associate capabilities, driving service excellence, strengthening quality standards, and building a strong talent pipeline for future leadership. Key Responsibilities: Learning & Development Conduct training needs analysis and develop the annual training plan. Design, develop, and deliver learning programmes for associates at all levels. Facilitate orientation programmes, core training, and leadership development initiatives. Support talent development programmes and succession planning. Quality & Service Excellence Monitor service standards across operational departments. Conduct quality inspections, service audits, and guest experience evaluations. Analyse guest feedback and identify service gaps. Develop and implement quality improvement initiatives. Training implementation & effectiveness Ensure departmental training plans and induction programmes are effectively implemented. Monitor training execution and evaluate learning effectiveness through reports, assessments, and performance indicators. Maintain training records, materials, and compliance documentation. Leadership & stakeholder management Coach and develop departmental trainers and team members. Partner with department heads and subject matter experts to deliver effective learning solutions. Support change management initiatives and continuous improvement projects. Administration & compliance Manage the training budget and learning resources. Maintain training facilities, systems, and learning materials. Ensure compliance with Banyan Group policies, quality standards, and local regulations. Qualifications: Bachelor's degree in Human Resources, Hospitality Management, Education, Business Administration, or a related field. Minimum 5 years of experience in learning & development, training, quality assurance, or hotel operations. Experience in hospitality, luxury hotels, or service-related industries is highly preferred. Strong knowledge of training design, quality standards, service excellence, and talent development. Excellent communication, presentation, facilitation, and stakeholder management skills. Strong leadership, coaching, analytical, and project management abilities. Good command of English.