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Customer Services & Cashier Officer - Insurance (Up to $27k/mth)

Chandler Macleod Group · Hong Kong Island

📅 04/08/2026
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Job details: Location: Sheung Wan / Quarry Bay Working hours: Mon - Fri, 0900 -1800; Alt Sat, 1000 - 1800 12 months contract, renewable Duties: Frontline Service & Cashiering: Greet walk-in customers and sales channels (agents, brokers, and bank partners) and handle their inquiries at the service counter. Manage counter cash flow, collect premium payments, and perform basic daily account settlement/analysis. Application & Document Processing: Assist with the pre-approval and initial screening of New Business insurance applications submitted at the center. Handle administrative tasks including document retrieval, filing, and processing incoming letters, emails, and faxes. Customer Relationship & Complaints: Promote company products to potential new walk-in prospects. Gather customer feedback to help improve the center's services. Follow up on customer complaints and requests proactively and within the designated time limit (SLA). Requirements: Diploma holder or above Proficient in Cantonese, English and Mandarin Between 2-3 years work experience in insurance institutions, preferably with experience in Bank or Customer Service area Excellent Counter Customer Service and Telephone manners IIQE papers 1, 3 & 5 is a MUST
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