MIS / IT Support Officer

Responsibilities: Provide first-level technical support for hardware, software, network, and IT-related issues to ensure smooth business operations. Monitor, maintain, and support the company's IT infrastructure, including PCs, laptops, printers, network equipment, Wi-Fi, CCTV, and telecommunications systems. Troubleshoot and resolve computer, network, and system issues in a timely manner, escalating complex cases when necessary. Implement and maintain IT security measures to safeguard company data, systems, and network infrastructure. Perform regular system backups and ensure proper storage, integrity, and recovery of company data. Manage IT asset inventory, including hardware, software licenses, and peripheral devices. Ensure software licensing compliance and adherence to company IT policies and relevant regulatory requirements. Assist in the installation, configuration, maintenance, and upgrading of hardware, software, and operating systems. Support Microsoft 365 services, including Microsoft Teams, SharePoint, Outlook, and Office applications. Maintain accurate IT documentation, including asset records, system configurations, and support logs. Coordinate with external vendors and service providers for IT maintenance, repairs, and system implementation when required. Requirements: Bachelor's Degree in Computer Science, Information Technology, or a related discipline. 1–2 years of experience in IT support, helpdesk, or system administration. Experience supporting POS systems. Good knowledge of Windows operating systems, computer hardware, and basic network troubleshooting. Familiarity with Microsoft 365 applications, including Microsoft Teams, SharePoint, Outlook, and Microsoft Office. Basic understanding of network infrastructure, including LAN/WAN, Wi-Fi, routers, switches, firewalls, and CCTV systems. Knowledge of IT security best practices, data backup, and antivirus management. Strong analytical and troubleshooting skills with attention to detail. Good communication and interpersonal skills with a customer-oriented mindset. Able to prioritize tasks, work independently, and manage multiple assignments effectively. Willing to travel to company outlets or branches for IT support when required.