Account Manager

• Manage a portfolio of assigned customer accounts and develop structured account plans covering key stakeholders, installed base, customer needs, growth opportunities, and account targets. • Build and maintain strong relationships with customers at operational, technical, and management levels. • Identify and develop upselling and cross-selling opportunities within existing accounts, including service, managed automation, Equipment Intelligence, SmartOps, and other UB solutions. • Drive repeat business and identify opportunities to expand UB’s share of wallet within assigned accounts. • Support closing-stage ASRS/OHS and automation solution opportunities together with the Head of Business Development and Technical Presales teams. • Prepare and manage quotations, commercial proposals, negotiations, contract renewals, and customer agreements in accordance with approved pricing and discount policies. • Understand customer business requirements and coordinate internally with relevant technical and project teams to develop suitable solutions. • Monitor project and delivery milestones from the customer relationship perspective and coordinate issue resolution to maintain customer satisfaction. • Act as a key point of contact for assigned customers and ensure timely follow-up on commercial and operational matters. • Work closely with Finance to follow up on invoicing, payment collection, and outstanding receivables for assigned accounts. • Monitor account health, customer satisfaction, competitor activities, market developments, and potential business risks. • Maintain accurate customer, opportunity, and account information in CRM and relevant internal systems. • Provide regular updates on account performance, sales pipeline, opportunities, risks, and competitor intelligence during internal Deal Review meetings. • Ensure proper commercial documentation, contractual compliance, and adherence to internal processes throughout the sales and account management cycle.