Customer Care Center Administrator - English Skills

Provide operational and administrative support for customer service activities across ASEAN countries, with a primary focus on Thailand, Indonesia, and the Philippines, ensuring efficient and high-quality service delivery to both direct customers and business partners. Coordinate, support, and dispatch Customer Service Engineers (CSEs) and Application Specialists (APPs) to ensure the timely execution of service-related activities. Job Description: Manage customer service tickets, including monitoring, follow-up, escalation, and closure to ensure timely resolution. Maintain Preventive Maintenance (PM) and Update Instruction (UI) schedules to support timely and effective service execution. Maintain the accuracy and integrity of Install Base (IB) data within SAP, Salesforce, and other related systems. Support quality and compliance activities by reviewing service documentation and following up on service-related escalations. Monitor and manage customer service workpool items to ensure timely completion and resolution. Support onboarding and offboarding activities, and provide administrative support for Customer Service employees. Process travel claims, coordinate training arrangements, manage IT requests, administer fixed assets, and provide other operational support as required. Create Purchase Requisitions (PR), prepare quotations, and support operational purchasing activities. Generate operational reports and provide support for management reporting requirements. Coordinate effectively with internal teams, business partners, and customers across ASEAN countries. Education & Experience: Education Diploma or Bachelor’s degree in Business Administration, Healthcare Management, Logistics, Information Technology, Engineering, or a related field. Additional certification or training in customer service, SAP, service operations, or project coordination will be an advantage. Experience Minimum 2–5 years of experience in customer service administration, service coordination, dispatch planning, or opertional support roles. Experience within healthcare, medical devices, diagnostics, engineering services, or technical service industries is preferred. Familiarity with SAP, Salesforce, or other service management systems will be an advantage. Experience supporting regional or ASEAN operations is preferred.​​​​​​​