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To follow up with customers on payment issue/ overdue payment. Ensure timely collection/ renewal from members to achieve target set. Dealing with queries in a timely and professional manner. Following up closely with member and advisor on renewal. Liaise with bank and insurance company on documentation, payment and status update. Attend to any incoming enquiries. Update system in timely manner. Handle cancellation, refund or other administrative task pertaining to the unit. Job Requirement: Minimum Diploma or any equivalence. Minimum 2 years of working experience in credit control, customer service or sales. Working experience in collections/ customer service/ call center/ sales/ administrative. Patience and meticulous. Good customer service and communication skill. Proficient in English & BM, Mandarin will be an added advantage. Familiar with Microsoft Word, Excel and Powerpoint.