Technology Project Manager

About VML At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. Role Overview We are seeking a driven, organized, and technically fluent Technical / Technology Project Manager . In this role, you will be the primary delivery owner for complex MarTech, CX technology implementations, and digital platform projects. You will manage cross-functional technical teams, client and third-party relationships, budgets, timelines, and risks across the complete project lifecycle. The ideal candidate blends strong project management discipline with practical technical literacy—equally comfortable presenting strategic delivery outcomes to stakeholders and working closely with technical personnel to unblock day-to-day work. Key Responsibilities 1. Project Delivery & Governance End-to-End Delivery: Oversee the full project lifecycle: Initiation, Planning, Executing, Monitoring & Controlling, and Closing. Analyze, plan, and develop requirements, standards, and milestones in alignment with scheduled project goals. Resource & Task Management: Define clear deliverables, roles, and responsibilities for team members. Assign and oversee daily tasks for technical personnel, ensuring active progression toward established milestones. Financial & Scope Management: Manage project budgets, timelines, and resource allocations. Proactively manage scope, identify scope creep, and surface up-sell/cross-sell opportunities. Project Governance: Maintain all governance artifacts, including charters, risk management plans, communication plans, and status reports, ensuring alignment with organizational PMO standards. Technology Maintenance Oversight: Ensure all project production technologies are properly maintained, updated, and installed. 2. Client & Stakeholder Management Point of Contact: Serve as the primary daily contact for internal cross-departmental teams, clients, and external 3rd-party suppliers/vendors. Strategic Alignment: Understand client business objectives and KPIs, translating them into measurable delivery outcomes. Status & Reporting: Conduct regular status updates, risk reporting, and technical team progress meetings. Partner with Account and Architect leads to deliver Quarterly Business Reviews (QBRs). 3. Pre-Sales, AI & Business Innovation Pre-Sales Support: Draft Statements of Work (SOWs), Change Requests, and collaborate on proposal efforts and delivery estimates. AI & Workflows: Champion Generative AI tools and automated workflows to increase project efficiency, documentation quality, and team productivity. Required Qualifications & Experience 1. Work Experience Professional Experience: 2–4+ years of hands-on experience in technical or digital project management, preferably within a technology, digital agency, or consulting environment. Specialized Experience: Proven track record delivering end-to-end MarTech, CX, or complex technology implementations (e.g., Salesforce, Adobe Experience Cloud, CDPs, CRMs, CMS). Agency/Consulting: Prior experience in a digital agency or tech consulting environment is a plus . 2. Technical Skills & Tools Platform Knowledge: Understanding of MarTech/CX platforms (CDPs, CRM systems like Salesforce, MAPs). Experience integrating social messaging platforms (e.g., LINE, WhatsApp) is a strong plus. Project Tools: High proficiency in JIRA, Confluence, Asana, SharePoint, and workflow management systems. Technical Concepts: Practical understanding of software release/build processes, DevOps, QA methodologies, and automation. GenAI Literacy: Familiarity with modern AI tools (e.g., Claude, Cursor, Replit) applied to project management or development workflows. 3. Professional & Soft Skills Risk & Problem Solving: Strong capability to predict risks, manage blockers, and maintain personal accountability in decision-making. Communication: Exceptional verbal and written communication skills with the ability to translate technical concepts to non-technical stakeholders. Language Proficiency: Thai: Native / Fluent (written & spoken) English: Professional Working Proficiency (written & spoken) for global/regional collaboration