Learning & Development Officer (Field or Service or Technical)

Job Purpose Responsible for developing and delivering technical and service training programs for Service Staff (Cody). This role focuses on building technical knowledge, service capabilities, and operational standards through classroom training, hands-on practice, and digital learning content development. This is a field-based role requiring regular travel to service centers and operational sites nationwide. Key Responsibilities 1. Training Program & Content Development Develop and update service training materials, SOPs, manuals, and learning resources for Service Staff (Cody). Create training content, including presentations, e-learning modules, videos, and practical exercises. Manage training materials and learning records through the Learning Management System (LMS). 2. Training Delivery & Coaching Deliver technical training on product installation, maintenance, troubleshooting, and service procedures. Facilitate workshops to strengthen service mindset, communication, and customer service skills. Demonstrate and coach proper maintenance procedures for water purifiers, air purifiers, and other company products. Conduct on-site training and coaching at service centers and operational locations as required. 3. Training Evaluation & Reporting Support Training Needs Analysis (TNA) to identify development opportunities within the Service team. Monitor training participation, assessment results, and learning effectiveness. Prepare training reports and analyze training data using Microsoft Excel. 4. Digital Learning & Innovation Support the adoption of AI tools, digital manuals, and learning technologies to improve service performance. Continuously enhance training methods and learning experiences through digital solutions. 5. Training Resource Management Coordinate training schedules, facilities, equipment, and demo units required for training activities. Support budget utilization and ensure training resources are effectively maintained. Qualifications Education & Experience Bachelor’s degree in Engineering, Education, Business Administration, or a related field. 1–5 years of experience in Service Training, Learning & Development, Technical Training, or Service Operations. Experience in the home appliance, consumer electronics, or service industry is an advantage. Technical & Functional Skills Strong training, facilitation, and presentation skills. Good understanding of product installation, maintenance, troubleshooting, and service operations. Experience in LMS administration and digital learning content development. Proficient in Microsoft Excel, including Pivot Tables and Lookup Functions. Familiarity with AI tools and digital learning technologies. Good command of English, both written and spoken. Personal Attributes Strong service mindset and passion for people development. Good communication and interpersonal skills. Proactive, adaptable, and eager to learn. Positive attitude with a continuous improvement mindset. Mobility Requirements Willing to travel regularly for training delivery and on-site coaching at service centers and operational locations nationwide. Possess a valid driver's license. Own a personal vehicle and be willing to use it for work-related travel (travel reimbursement provided according to company policy). Core Competencies Service Excellence Technical Knowledge & Troubleshooting Training Facilitation Communication & Presentation Skills Data Analysis Digital & AI Literacy Continuous Improvement