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Responsibilities Provide key support to the Operations Manager on cinema operations related matters In charge of the Cinema (include F & B); formulate, execute and review operating procedures and standards for the Cinema and F&B area Perform and monitor daily cinema operations including manpower arrangement, recruitment, payroll, roster & show-time scheduling, staff coaching, stock & cost control and etc. Lead the team to deliver excellent customer service Handle enquires and complaints in a professional manner Maintain all equipment and fixtures to ensure good working order and condition Requirements At least 5 years working experience in retail, cinema operations or operations in related businesses In-depth knowledge of hospitality and customer service management will be a plus Self-motivated, customer-oriented, energetic, hardworking and presentable Good command of both written & spoken English and Chinese Benefit New Join Bonus $5,000｜Special Work Location Allowance (HK Island)｜6 Rest day per month｜Attendance Bonus｜Night Shift Allowance｜Transfer Allowance｜Performance Bonus｜12-day Paid Annual Leave｜Marriage Leave｜Compassionate Leave｜Medical Benefits｜Staff Purchase｜Good Career Path｜On-the-job training provided