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Key Responsibilities Handle inbound customer calls covering banking products, investment products, account services and general enquiries Deliver accurate, professional and compliant responses and guidance in strict alignment with regulatory requirements and internal policies Conduct KYC reviews and verification of customer information and supporting documentation to ensure full regulatory compliance Process end-to-end account servicing requests including account updates, freezes, reactivations and closures, with proper document verification, compliance checks and accurate record updates Maintain complete, accurate and timely records of all customer interactions and service requests in designated internal systems Adhere to internal policies, service quality standards and regulatory guidelines in all customer-facing activities Contribute to process improvement initiatives to enhance customer experience and operational efficiency Participate in periodic service quality reviews, compliance audits and assigned ad-hoc projects Work on a rotating shift schedule from Monday to Friday Requirements Valid SFC license is required (Type 1 and/or Type 4 preferred) 1–3 years of experience in customer service within banking or financial services Solid understanding of banking and investment products, as well as regulatory and compliance requirements Strong communication skills in Cantonese and English; Mandarin is an advantage Customer-focused, detail-oriented, and able to solve problems effectively Ability to manage multiple tasks under pressure and meet service SLAs Familiar with CRM or case management systems and MS Office Preferred Experience in digital banking or fintech customer service Familiarity with complaint handling procedures and internal control frameworks Experience in process improvement or customer service enhancement initiatives Interested candidates, please send your detailed resume with contact telephone number, earliest availability date, current and expected salary via "Apply Now". Personal information collected is strictly for recruitment purpose only.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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